Previous > Employee Logins

If an employee forgets his/her password, he/she can:

1.    Click I'm unable to log in.

2.    Enter their email address. 

  • Once submitted, he/she will receive an email with the URL that will allow him/her to reset the password and log in. 

3.    If employees need additional help, click I need additional help to log in. 

4.    Enter their name, phone number, and email address. 

  • The system will send a notification to the email(s) listed on the Logins > Login Support Email(s) tab.
  • If there are no email addresses populated on the Login Support Email(s) tab, the notification will be sent to the Company Administrator. 
    • If there are multiple Company Administrators, the notification will be sent to the first Company Administrator listed in alphabetical order.

  • The employee then sees a screen confirming that a notification has been sent to their administrator. 

The administrator should then reach out to assist the employee.

Next > Login Email Alternatives Methods