Please use the attached and below Employee Frequently Asked Questions document to prepare employees for logging in, onboarding, and enrolling in EaseCentral. 


 How do I login?


When you receive the email from your HR Administrator or Broker, click the blue “Login” button.  If it is your first time logging in, you will need to choose a password.  Be sure your password is at least 8 characters with one upper case letter, one lower case letter and one special character or number.


 If you have logged in before, enter in your email or username and password.  If you forgot your password, click the “Forgot Password” link.  You will receive instructions for resetting your password via email.


If you have been instructed to login with your mobile phone, click the “Forgot Password” link, then click the “Don’t have email” link.  You will be prompted to enter in your mobile phone.  You will then receive a 6-digit code and you can login that way.


Where can I access an EaseCentral user guide?

 

Click here to access a user guide that will walk you through the onboarding and/or enrollment process in EaseCentral step-by-step. 

 

 How do I Enroll?


When you get to the benefits section you will have the choice to either waive or accept coverage.  Note - if you are waiving coverage you will still need to provide your demographic information.


To accept coverage set yourself to Enrolled.  If you are waiving, set yourself to Waived. If you are waiving you must enter a waive reason.

 

You will continue to accept or waive your benefits by selecting next to go to the Next coverage.


You will be able to see a running cost on the far right-hand side.


 How do I select my doctor?

 

If you do not see a provider directory as you are enrolling, you can look up your provider directory online.  You can normally find the directory by entering in your carrier name (e.g., Anthem Blue Cross) and the term "provider directory" into an internet search, (e.g., Google).  Once there enter in any relevant plan or network details and you should be able to find a provider name, IPA or provider ID in the directory.  Input those details on your enrollment in EaseCentral and click "Next" to proceed to the next benefit.

 

 How do I update my email address?


When logged in to your profile, click on your name in the top right corner and click Settings. You can update your email address here.


 How do I sign the forms?


After making all elections and provided any missing information, you will be prompted to sign your forms. Please review the forms as directed and then sign in the signature box with your mouse, or finger if using a tablet or phone. This signature will be applied to all forms. Click the Continue button once you have signed. 

  

 How do I delete dependents?


Only your broker will have access to delete dependent information if the dependent was enrolled in a benefit. Please contact your HR administrator.


 How do I complete an Evidence of Insurability (EOI) form?


If you go over your guarantee issue amount you will be asked to fill out an Evidence of Insurability form. Your broker usually will add that form to the documents section so you can fill it out and return to your HR Administrator. If no form is attached and you are prompted to complete an Evidence of Insurability form or Health Statement please contact HR.


 Where do I see my Summary of Benefits?


After you sign your forms you will be brought to your summary of benefits. You can access this page at any time of the year by logging in and selecting Manage Benefits.

 

 Where can I request/when will I receive a benefit card?


You will need to contact your benefits administrator. Once you have completed enrollment your elections will be submitted to your benefits administrator. Your coverage is not effective until you receive confirmation from your employer or the insurance carrier. 


How do I enter a life event?

 

If you need to update/add/change coverage due to a qualifying life event (birth, marriage, loss of coverage, etc.,) you will log into your profile, click on Manage Benefits and then click the green Make Changes button.  Enter in the life event as well as the date.  Confirm with your broker or HR department on how to enter in the date. Click Continue to proceed to your benefits. Update benefits as needed and click Next until you sign your forms and complete enrollment.