Agency employees and company administrators now have access to view feedback and comments provided by employees after they complete onboarding and enrollment in EaseCentral. Employee feedback can be viewed from the Reports page in EaseCentral. Feedback will display the employee’s name, company, optional star-rating, and comments if provided. The rating is between 1 and 5, with 5 being the best rating. Feedback details can also be downloaded into a .csv report format.
Agency non-administrators will only see feedback from companies they are assigned to. Company administrators will only see feedback from their own company. As a best practice, feedback can be reviewed weekly in order to identify and address employee questions.